If you have any questions we have outlined a few FAQ below, or feel free to email us for anything further info@horseshoebayuk.com

 

Shipping:

We currently ship anywhere in the UK only.  We aim to have your products packaged & ready to post to you within1-2 days from your order date. It will then take around 3-5 working days for your items to be delivered, unless otherwise stated. Products are sent via Royal Mail 2nd Class.  

Returns: 

We hope you love your products as much as we do, but if you’re unhappy in any way please email info@horseshoebayuk.com within 14 days & we will be happy to help. 

Price Information:

We have taken great care to ensure prices are accurate. Prices may change over time. Promotions & prices you see in high street stores do not apply to us & vice versa.

Product Descriptions:

All products are displayed as accurately as possible on our website. Due to the natural ingredients & individually handmade products, variations such as slight colour change & some loss of scent may occur. Our scrubs can last for up to 6 months unopened, remember there's no artificial nasties in our products which is why they have a shorter shelf life. Give the tin a gentle shake before you twist open, to loosen the scrub. Once opened we recommend using the product within 6 weeks. Just make sure the scrub is kept upright, with the lid of the tin screwed on. Store in a cool dry place & do not allow water into the product tin. If the product is exposed to any heat the consistency may change but it will still be suitable for use. 

 

Ethics:

Our products are cruelty free, we do NOT test any products on animals & we ensure the same goes for all of our suppliers. Our products are therefore suitable for vegans. We have also hand selected our packaging very meticulously to ensure we are mindful & conscious to only use recyclable items.  

Safety Precautions:

All of our products are natural & do not contain any parabens, SLS, SLES or silicone however, this does not mean that they are free from allergens. Our products contain natural Essential oils that are made up of several components, that in certain quantities can contain allergens & skin sensitisers. Our products contain only up to 3% of essential oils to ensure they are unlikely to cause a reaction & in compliance with EU regulations. If you know of certain allergens you are allergic to, please check the ingredient list on each product page or on label details before purchasing the product. If you are prone to sensitive skin, it is advised to do a 24hr patch test before use. Also, if you are pregnant or breastfeeding we advise consulting a qualified aromatherapist/doctor first.  

There are some essential oils you may wish to avoid during pregnancy, such as Rosemary & Peppermint. The overall advice is to avoid using aromatherapy during the first trimester but use with caution thereafter.

For external use only,do not apply to irritated or damaged skin, avoid contact with eyes - if irritation occurs rinse immediately, keep out of reach of children.  

All products have had a full Cosmetic Product Safety Report (CSPR) carried out by a qualified safety assessor, in compliance with Regulation (EC) No. 1223/2009.

©2018 by Horseshoe Bay Wellbeing.